At Lusovarexio, personal information enters our business for practical reasons: receiving an order, delivering shoes, answering a question, arranging a return, or completing a refund. This Privacy Policy explains what happens to that information from the moment we receive it until it is no longer reasonably required.
When you interact with Lusovarexio, we may receive your name, email address, telephone number, Hong Kong delivery address, order information, shoe size selection, correspondence, and details connected with a return or refund.
We aim to collect information relevant to the purpose for which you provide it. If particular information is necessary for order fulfillment, failing to provide it may prevent us from processing or delivering your order.
Since purchases operate through cash on delivery, Lusovarexio does not require online card information to complete ordinary website orders.
Information is not collected simply to build a customer record. It supports specific activities within your relationship with Lusovarexio.
We may use it to process orders, coordinate Hong Kong deliveries, communicate about dispatch, respond to inquiries, review cancellation requests, arrange return pickups, organize replacements, and administer eligible refunds.
Where a refund is requested, bank details may be obtained through email so that a bank transfer can be initiated. Such information is intended for the refund process and related administrative requirements.
Personal data will not ordinarily be repurposed for an unrelated activity without an appropriate legal basis or consent where required.
Some information may need to move beyond the staff member initially handling your request.
Access may be provided to personnel and service providers involved in fulfillment, delivery, return collection, administration, technology support, or other activities reasonably necessary for operating our services.
We do not consider customer information as something that should be freely circulated. Where disclosure is required by law, regulatory process, court order, or another lawful requirement, information may also be provided to the relevant authority.
Customer information is not intended to remain in our records indefinitely.
Lusovarexio seeks to retain personal data only for as long as reasonably necessary for the purposes for which it is held, including order administration, dispute handling, legal obligations, and legitimate record keeping requirements. When information is no longer required, reasonable steps may be taken to erase it in accordance with applicable requirements.
Reasonable administrative and operational safeguards are used to reduce the risk of unwanted access, accidental loss, improper processing, disclosure, alteration, or misuse.
Customers should also exercise caution when sending information by email, particularly bank details requested for an eligible refund.
Our handling of personal data is governed principally by Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) and its Data Protection Principles.
Subject to applicable requirements and exemptions, individuals may request access to personal data held about them and seek correction where information is inaccurate.
Where personal data is proposed for direct marketing, Lusovarexio will observe applicable requirements under the PDPO, including requirements concerning notification, consent, and the ability to opt out without charge.
Privacy should remain understandable rather than hidden behind complicated wording. Questions concerning personal information, access or correction requests, or our data practices can be sent to stepup@lusovarexio.com.
Lusovarexio will handle applicable requests with reference to the PDPO and other relevant Hong Kong legal requirements governing personal data.
Delivering handpicked men’s and women’s footwear that match the lifestyle and needs of Hong Kong.